Return Policy

The return policy of customized products :

• General Rules: Since February 15, 2023, customized and personalized products are generally no longer eligible for return. Customized products refer to those that are made to order or personalized by adding names, designs, inscriptions, etc.
• Special Circumstances
  • Damaged or Defective Goods: If the customized product is damaged or defective upon delivery, consumers can contact the us to return or exchange the product.
  • Seller's Mistake: If there is an error in the customization content due to the seller, such as a spelling mistake or inconsistency with the agreed design, consumers can file a return or full refund

Reach out to us at support@customsgift.com, and you can expect a response within 24 hours. We're eager to start this exclusive wooden art journey with you!